Journalist Catriona MacPhee goes undercover as a cleaner at Castlehill Care Home in the Scottish Highlands, spending around seven weeks in the role. The documentary reveals deeply troubling conditions: neglect of basic care tasks, inattention to residents, inadequately followed care plans, staff shortages, unsanitary conditions, emotional distress among residents, and instances of intimidation or mistreatment. The film aims not only to expose failings at Castlehill but to raise broader questions about care home regulation, staffing, dignity, and accountability in the care sector.
Crew
Mona McAlinden
Director, Producer
Shelley Jofre
Editor
Kenny Parker
Online Editor
Clyde Wallbanks
Additional Editing
Jim Allison
Additional Editing
Andrew Mitchell
Additional Editing
Kevin Anderson
Producer
Niall Preston
Camera Operator
Gavin Hopkins
Camera Operator
Steven Donnelly
Camera Operator
David Hunter
Editorial Staff